Customer Service

RETURNS POLICY

We take great pride in the quality of our products. Please notify us of any damage upon receipt — we will arrange for a prompt replacement. We cannot accept returns on embroidered, personalized, final sale items ( identified by a price ending in .71 ), or on items damaged through normal wear and tear. If, within 30 days, you are dissatisfied for any reason, you may return non-embroidered purchases for a refund. *Shipping Charges will not be refunded. 

A 15% restocking fee is subject for returns that the customer claims has very little use.

 

Return Instructions

Include the packing slip, along with reason for return. If you don't have the packing slip, please include your name, email address and order number if possible. 

Return Shipping  Address: 

Jones Sports Co. 16770 SW 72nd Ave Portland, Oregon 97224

 

Limited One-Year Warranty

Jones Sports Company warrants its products for a period of one year from the date of purchase against defects in materials or workmanship. Should your Jones product fail to perform for either the above reasons, we will at our option, repair it or replace it with an equivalent product at no charge.

To obtain the benefits of this warranty, return the defective product, with the original receipt, to your place of purchase or send notice of defect in writing, with the original receipt, to the following address: 16770 SW 72nd Ave. Portland, OR 97224, Attn: Customer Service. Warranty claims presented without the original sales slip will be reviewed at our sole discretion. Jones Sport Company reserves the right to inspect all warranty claims to determine the extent of warranty applications. All products for warranty claims become the property of Jones Sports Company.

 

SHIPPING

Which Shipping Carrier Do You Ship With?

We use UPS for domestic orders and United States Postal Service for International Shipments. 

Shipping within the continental US we ship with UPS. You will get a tracking number with your purchase to the email you used at checkout. Generally, we ship small accessories using United States Postal Service within the continental US. All International Orders are shipping USPS International Priority and include a tracking number. 

Shipping from Portland, Oregon to your location ranges between 1-3 days on the west coast and 4-6 days to the mid-west and east coast. If you need your package to arrive faster, please reference our shipping options at checkout for additional costs that may apply.   

Please note that shipping fees for returned items or refunds are not refundable.
Can you speed up my custom order?

Personalized orders enter production in the order received. Selecting a faster shipping method will only change the speed at which the completed item is shipped to you. Additional rush charges can be applied if an order needs immediate attention and shipment. 

When Do You Ship?

Orders processed during the business week (Monday-Friday) before 2pm Pacific Time are typically shipped the same day or the next business day. Orders processed on the weekend are typically shipped on Monday or Tuesday.

Do You Have Saturday Delivery?

Saturday delivery is not-included in most areas for no additional charge. 

Do You Ship Internationally?

Yes, International orders ship with the United States Postal Service. Shipping costs varies by country but is generally $55.00. Please note that customers are responsible for duties and taxes in their local jurisdiction. This can add upwards of 30% to your order total.  

 

REFUNDS

Our policy regarding refunds and order cancellations:

In the event that you are unhappy for any reason at all with a product, please contact us by either email or phone to discuss your order.

Phone: 503-747-6141 Email Us:

 

Personalized products with embroidery are not eligible for a refund. 

For exchanges, the customer is responsible for shipping the product back to Jones, difference in product cost and return shipping to customer.